Introduction
PrimegroupImmigration is committed to providing high-quality visa and immigration services. We value transparency in our services and ensure that our clients fully understand our refund and return policies before engaging with us. Please read this policy carefully to understand your rights regarding refunds.
Eligibility for Refunds
PrimegroupImmigration offers a limited refund policy due to the nature of immigration services. Refunds may only be considered under the following conditions:
- Service Not Provided: If we are unable to commence the agreed-upon services due to unforeseen reasons on our end.
- Duplicate Payment: If a duplicate payment is made, we will process a refund for the additional amount paid.
Refunds are not available once an application has been submitted to the relevant immigration authorities, as we have no control over the processing or approval of your application.
Non-Refundable Situations
Refunds will not be provided for the following:
- Change of Mind: Once you agree to proceed with our services, you will not be eligible for a refund if you change your mind.
- Government Fees: Any fees paid directly to government authorities, such as visa application fees, are non-refundable.
- Service Completion: the requested services have already been rendered, a refund will not be possible.
Refund Process
If eligible for a refund, please contact us within [number of days, e.g., 30 days] of the payment date. We will review your request and process your refund if it meets the criteria outlined in this policy. Refunds are typically issued within 10-15 business days once approved and will be returned via the original payment method unless otherwise agreed upon.
Modifications and Cancellations
Once an immigration application has been submitted, it cannot be modified or canceled due to legal requirements. However, if you need to make changes before submission, please contact us, and we will do our best to accommodate your request.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
- Email: primegroupimmigration@gmail.com
- Phone: 0326 8185859
- Address: Office No. 206,Queen Center M.T Khan Road, Karachi. Pakistan.
Thank you for choosing PrimegroupImmigration. We appreciate your understanding and cooperation with our policies, which are designed to ensure a smooth, transparent experience.